- Clarity
One of the reasons problems go unsolved or solved incorrectly is that nobody understands or has clarity over the issue.
Clarity involves defining a problem and determining what the end result should be. Imagine this example, “We need to improve quality”. On the face of it seems pretty straightforward, but upon looking at it further, there are multiple forks where things could be perceived differently. People may ask, does it mean that every item has to be of higher quality, or does it involve reducing the scrappage rate? If you were looking to gain clarity over the problem, you would redefine the problem to “We need to reduce our scrappage rate to less than 10 units per 10,000”.
Now, this isn’t entirely our fault; the systems we work under tend to avoid emphasizing clarity. If you were asked what you have achieved at work and replied, “I’ve thought a lot”, then it would not go down well, and there is also no satisfaction from adding things to lists, only removing them.
But the paradox is that spending a little bit more time thinking and trying to understand a problem will pay dividends.
In the book, Kallet presents 11 different methods to provide clarity. I have picked three of my favorites and summarized them below. Check out the full version, as they are critical for gaining clarity.