Another week to bring to your – our Swifta heroes key gems from today’s masterclass by our dear Ruthie from the Customer Service team. We know you’re connected and working to create all the beautiful magic for us all.
No need to worry, we’ve curated 4 major highlights from the presentation for your reading pleasure.
- Emotional Intelligence is as Important as IQ for your Success
Although IQ is often equated with success and other personal accomplishments, however, research has shown that being able to make your way in a complex world by successfully dealing with people and your environment is the most important element of intelligence.
- Emotional Intelligence isn’t a sign of vulnerability
Emotional intelligence is not about being emotional. It is about being smart with your emotions. It isn’t a sign of weakness or being vulnerable or unnecessarily nice. It is more about being honest and understanding how your words and actions can affect others.
- Manage your negative emotions and thoughts
When you’re able to manage and reduce your negative emotions, you’re less likely to get overwhelmed and/or lash out at colleagues and family. Try this: If someone is upsetting you, don’t jump to conclusions. Instead, allow yourself to look at the situation from a different angle and try to understand why. Remember, intentions are more important than actions. Try to give people benefit of the doubt.
- Practice Empathy and Kindness
Practice focusing on others and walking in their shoes, even if just for a moment. Empathetic statements do not excuse unacceptable behaviour, but they help remind you that everyone has their issue. Most importantly, remember that everyone is going through battles and issues they don’t always talk about. Be kind!
On a final note, in our dealings with colleagues, friends and family, let’s always remember that they are first and foremost humans and people. So it means that emotions will often overrule logic. Let’s remain kind and gracious! Thanks, Ruthie! We enjoyed your session and plan to imbibe this to make us better people and colleagues.